FAQs & Contact

How much does it cost to ship my items?

Shipping cost varies by the size of the order and location being shipped to.

Shipping Information & Delivery Times

If your order is in stock at our distribution center, we ship within 1 business day and your order will arrive in 2-5 business days. Tracking will be provided.

If you place a bulk order, please contact us for accurate delivery time guidance on your specified quantity.

If you placed a backorder, please refer to the estimated ready to ship date in the product description.

Backorders foreseen to not be filled in a timely manner will be promptly refunded. You may request to cancel your backorder any time before fulfillment.

Which payment methods are accepted?

Our payment processor accepts Visa, American Express, Mastercard, Discover, and JCB. For bulk sized orders and alternative methods such as bank transfers, contact us.

Can I cancel my order?

 

Thank you for your purchase from Face Filter USA! Nothing makes us happier than supporting our customers with protective equipment products they need most. We make it painless to cancel your order.

  • You may cancel your order any time prior to shipment.
  • Reply to your order notification from orders@facefilterusa.com OR sign into your account and request to cancel.

 

Do you accept returns?

 

Thank you for your purchase from Face Filter USA! Nothing makes us happier than supporting our customers with protective equipment products they need most. As part of our mission to support you, we promise to standby a 100% Authenticity Guarantee that products delivered meet or exceed filtration standards shown on our product pages. For certifications and test reports, please inquire at support@facefilterusa.com. To make right any hiccups along the way, here’s a few things for you to know:

  • You may cancel your order any time prior to shipment.
  • To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Opened packaging cannot be returned, as these products must remain sanitary.
  • If you want to return your unopened masks within 14 days of your order, please e-mail us at orders@facefilterusa.com with your order number and reason for returning to help arrange the return.

 

What is the difference between N95 and KN95?

N95 is a certification issued by US authorities. Masks that have equally effective properties as N95 masks go by different names in different countries based on their independent certification systems. (KN95 – China, P2 – AS/NZ, 1st Class – Korea, DS FFRs – Japan). We supply NIOSH N95, non-NIOSH N95, and FDA Authorized KN95 respirator masks. Check the product description to be sure you know which you are purchasing!

GET IN TOUCH WITH US